Delivery and Collection
10. Rental vehicle delivery: Our company provides vehicles without damage, however when unforeseen circumstances prevent this and a vehicle is rented out with existing damage, this damage will be recorded to the vehicle condition diagram given in print on the rental agreement before the rental period begins.
If the driver/renter notices any damage to the rental vehicle which is not recorded to the vehicle condition diagram upon delivery he or she must report the damage to our staff immediately in order to confirm and record the damage before the rental period begins.
Our company will not rent out vehicles with damage which in any way can be unsafe to drive or unfit for its purpose. The driver/renter has the right to refuse to conclude the rental agreement if the rental car is considered to be unsafe to drive.
11. Rental vehicle return: The vehicle must be returned in the same condition as it was delivered on the starting date of the rental agreement. If the vehicle is returned out of hours the customer will still be responsible for the vehicle until a member of staff will check in and inspect the vehicle. Any damage not recorded on the vehicle condition diagram given in print on the rental agreement on delivery is considered as new damage and the driver/renter will be held liable (refer to paragraph 15/d).
We additionally require that the vehicle must be returned with a clean interior, normal wear and tear is expected. If the vehicle interior is exceptionally dirty upon return or if there is damage to the seats, seat upholstery and carpets an additional charge for deep cleaning will be applied (refer to paragraph 8/e).
12. Vehicle condition diagram: The diagram given in print on the rental agreement indicates the condition of the vehicle at the starting date of the rental. Any existing damage to the rental vehicle will be recorded on the diagram before the rental period begins. Damages are recorded in a coding system using letters. An explanation to this coding system will be given in print on the rental agreement.
The diagram provided on the rental agreement is a true representation of the vehicle condition at the starting day of the rental and the driver/renter verifies and accepts this with his/her signature before the rental period begins. No adding, altering or deleting can be made to the vehicle condition diagram after rental agreement signing is completed.
The driver/renter has the right to refuse to sign the rental agreement if the vehicle condition diagram is not fully completed.