Elephant Car Hire Terms and Conditions

At Elephant rent a car ltd we do not believe in hidden charges, so you can always be assured to receive the best car rental experience through our high quality vehicles and of our high standard of service. We clearly display all applicable charges that our customers will pay mandatory and optional in order to offer the best value for their money. All prices shown are in € currency and include VAT. Below are the general terms and conditions applied to every rental.

Insurance Cover. All rental prices given include: Full Insurance with no excess, Third Party Insurance as required by law, Collision Damage Waiver, Car Fire Insurance (for the rented car), Car Theft Insurance (for the rented car), Insurance for windscreen and tires (IWT). This level of insurance cover is standard with every rental, and is sufficient for a renter to legally drive a rental vehicle in Cyprus.

Driver Eligibility. All drivers, main or additional, regardless of age, are obliged to hold a full valid driving license. All drivers must be over 25 years of age and have held a full driving license for at least 3 year. We also allow drivers aged between 23 and 24 years old, to drive a rental car provided that they have held a full driving license for at least 3 years. Such drivers are required to pay an extra insurance premium of €2 per day.
Maximum driver’s age in Cyprus is 75 years old, although drivers over this age may still be eligible to hire a car depending on their state of health. Such drivers are required to pay an extra insurance premium of €2 per day. Drivers unauthorized to drive are not covered by any insurance scheme and the main driver will be held liable for any damages caused to the vehicle or third parties. The extra insurance premium charge is not included in the car rental cost and must be paid on top of the rental at the delivery of the car. A rental contract showing a detailed breakdown of all charges will be given at the delivery of the car. 

Second additional driver may obtain the right to drive the vehicle at an extra charge of €2 per day.

In case of an accident damage or theft of the rented car. In case of any accident you must immediately contact the nearest police station and make an accident report. If you do not report this to the police and comply with the requirements under the country's law, the insurance might become invalid. Vehicles involved must never be removed from place of accident until police report has been completed and our insurance company is notified (more details will be given). It is essential that you also report any accident or damage to our Car Rental Company. In case of other damages to the rented car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to our car rental company before the car is moved. It is mandatory for the client to fill in a police report in case of theft and to provide a copy of this document to our car rental company.

Any unnoticed accident or intentionally trying to damage the vehicle may be interpreted as negligence and the renter must accept responsibility for any costs may occur. Failure to follow these instructions may invalidate the insurance.

Exceptions of the full-comprehensive insurance. Charges for any of the damages written below will be charged directly to the client if occur. Heavy damaged tires that can not be repair, damage to the paint or body of the car (scratches or dents that have been made without the vehicle being involved in an accident) loss or damage to keys, damage to the interior of the car (cd player, seats, equipment), underside damage, fuel errors, and loss of child or baby seats. The client has direct responsibility in respect of such claims and for any cost may occur.

Elephant rent a car ltd, is able to offer an extra optional insurance to cover the above exceptions of the full-comprehensive insurance, if the client choose to do so. This extra insurance can be obtained at the start of the rental which is at the delivery of the vehicle for €5 per day, which increases the cover to include all of the above exceptions. If this option is declined, the renter has direct responsibility for any costs may occur.

For any damage caused to the rented car by customers (renter) negligence or intentionally trying to damage the vehicle, the renter has direct responsibility for any costs may occur.

The extra optional insurance cost is not included in the car rental cost and must be paid on top of the rental at the delivery of the car. A rental contract showing a detailed breakdown of all charges will be given at the delivery of the car.

Insurance Limitations. No insurance cover is provided if the vehicle is driven into the occupied Northern area of the island, a non 4x4 vehicle is driven on a non-paved road (off road), the vehicle is driven under the influence of alcohol, drugs or any other substances as well as failure to take in mind traffic regulations, failure to report an accident to the police or intentionally trying to damage the vehicle. In any of these cases, the driver becomes responsible for the market value of our vehicle as well as recovery costs and any costs relating to third-party claims. Any unnoticed accident or intentionally trying to damage the vehicle may be interpreted as negligence and the renter must accept responsibility for any costs may occur.

Cars selected for hire. Cars are booked by group not specific model and are subject to availability. We reserve the right to upgrade your car without prior notice, if the model/group requested becomes unavailable for reasons unforeseen. The rate will remain the same as quoted. Consider renting a bigger car as it is more comfortable and safer for passengers, and best to carry your personal belongings (luggage). However, we do consider your personal preferences. To insure they are met, early bookings are recommended.

Capacity. The number of people and luggage shown is a guide only. Whilst most of our vehicles can seat 5 people comfortably this may not be same in the case of baby or booster seats are needed. Luggage capacity depends on the size of the cases and number of people occupying the vehicle. If you are in any doubt we can advise you which vehicle is the most suitable for you in order to avoid any disappointment.

Fuel Policy. All vehicles are delivered with a half (more or less) tank of fuel. The car must be returned without re-fuelling at the end of the rental. Please note that the cost for any unused fuel is not refundable. The cost of fuel is charged in the same rate as in petrol stations across the island. Fuel is not included in the car rental cost and must be paid on top of the rental cost.

Deliveries and Collections. If we're delivering to the airport please provide us with your flight number and arrival time. We will greet you at the airport arrival hall holding a sign with your name and escort you to your car. At the end of the rental period, vehicles should be returned where it will be instructed by our staff and it will be noted on the rental agreement. Consider that the car must be returned the same time that is delivered or maximum of 1 hour delay (airport drop off). Any drop off more than 1 hour will be charged as an extra day. Delivery and collection with in Paphos town limits and airport is normally free of charge, unless the delivery location is not within Paphos town limits. In such cases, an out of limits charge of €10 each way will be applied. Delivery and collection to Larnaca Airport is an additional €30 charge each way.

Extra Accessories. We are able to supply child seats upon request with our cars. There are three types available such as: baby, booster and infant seats. If needed, it must be requested at the time of booking. The first child seat is free of charge. Each additional seat costs €2 per day to hire, up to a maximum charge of €50. Child safety seats are mandatory in Cyprus and due to insurance rules and regulations you will be required to fit the child seat yourself. Please note that we carry standard type of child safety seats. The extra accessories cost is not included in the car rental cost and must be paid on top of the rental. A rental contract showing a detailed breakdown of all charges will be given at the delivery of the car.

We are also able to supply satellite navigation system upon request with our cars. Each navigation system costs €40 per hire. The extra accessories cost is not included in the car rental cost and must be paid on top of the rental. A rental contract showing a detailed breakdown of all charges will be given at the delivery of the car.

Payment. All rental charges are payable on delivery on cash or card. We accept all major credit and debit cards. Any extras to the normal rental price, as shown above, are payable on delivery of vehicle. All customers will receive a rental contract showing a detailed breakdown of all charges. The following credit or debit cards are accepted: master/ euro card, visa. Please note that all payments will be made locally in Euros. No deposit is necessary to confirm your reservation.

We wish you a pleasant and safe drive!