Driver/Renters responsibility: When renting a vehicle, the driver/renter is responsible A) To inspect the rental vehicle before the rental period begins for any existing damage. B) To take in mind all traffic regulations and comply with the country’s law. C) For any traffic fines or recovery costs that may occur while the rented vehicle is in his/her possession. D) For taking appropriate measures to secure and safeguard the rented vehicle until the completion of the rental period as given in print on the rental agreement. E) To keep the rented vehicle interior as clean as possible, normal wear and tear is expected. No smoking is allowed while using the rental vehicle. F) To contact the police, the insurance company and our company immediately in the event of a collision/accident or damage to the rental vehicle. Contact details will be given in print on the rental agreement. G) To contact the police, the vehicle insurance company and our company immediately in the case of theft of/to the rented vehicle. H) To change the vehicle tire in case of a tire puncture. All rental vehicles are equipped with a spare tire and necessary tools (scissor jack and spanner). You should contact our company for tire repairs on working days (Monday to Friday from 09:00 to 17:00). I) To return the rental vehicle in its original condition as provided on delivery. J) To read thoroughly the rental agreement given on delivery before signing. K) To take his/her own pictures showing the condition of the rental vehicle on delivery. The driver/renter enters into the rental agreement voluntarily, with full knowledge of its effects and with his/her signature agrees with the charges set and accepts full responsibility for the rental vehicle and its equipment until the completion of the rental period as given in print on the rental agreement.
Damage liability: Unexpected damages (as given below) that may occur to the rental vehicle without being involved in collision with another vehicle on the public road are not covered by the CDW full insurance protection therefore the driver/renter becomes responsible with a damage liability starting from €100 up to €700. A)Damages occurred to the rented vehicle in car parks, hotel car park etc. The charges will be dependent on the actual extent of the damages. B)Damages occurred to the rented vehicle by customers negligence. The charges will be dependent on the actual extent of the damages. C)Damages occurred to the rented vehicle by reversing in to a wall or stationary object, crash into a tree etc. The charges will be dependent on the actual extent of the damages. D)Damages occurred to the rented vehicle front/back bumper, side skirts due to high kerbs/road humps. The charges will be dependent on the actual extent of the damages. E)Damages occurred to the rented vehicle while driven on unpaved road/no tarmac/trail/off road. Two-wheel drive vehicles are forbidden for off road driving. The charges will be dependent on the actual extent of the damages. F)Damages occurred to the rented vehicle interior, seats, baby safety seats, upholstery. The charges will be dependent on the actual extent of the damages. G)Damages occurred to the rented vehicle keys.
In the case that the rented vehicle is returned with damage not recorded on the vehicle condition diagram or on the photos taken on delivery by our representative will be considered as new damages and the driver/renter will be held responsible. New damages can be verified by comparing the photos taken on delivery date and the photos taken on return date. Most vehicle damages can be determined by a visual check over the body, interior, tools and accessories of the vehicle. The repairs can be completed only by a licensed and authorised repairer (our company will select the repairer) who will carry out quality repairs using only genuine parts. For minor damage that do not require the replacement of parts or a panel, the repairer, will use a variety of repair tools in order to reinstate the vehicle to its original contours. Repairs to the vehicle will be carried out in a way to minimise your costs taking into account availability of parts and repairer workload. High customer service is crucial for our company and we are committed to providing the same level of service to each and every one of our customers, therefore we are obliged to repair our vehicles when damaged to ensure customer safety and satisfaction.
Damage liability reduction: After various customer requests for an extra safety package our customers have the option to reduce their damage liability and automatically shift a part of their responsibility back to the rental company. In actual fact when your damage liability is reduced it saves you from having to pay out the whole amount of a claim in case of unexpected damages that may occur without the rented vehicle being involved in an accident. It's difficult to know what is going to happen during your holidays but there is certainly a value to enjoying peace of mind while travelling. There are 2 options available for your damage liability reduction which you can request on the 3rd step of your online booking. A)Reduce damage liability from €700 to €400 at an extra charge of €5 per day. B)Reduce damage liability from €700 to €100 at an extra charge of €8 per day.
Please be aware that our company will not try to scare any customer into purchasing any extra insurance coverage. Our customers have the right to purchase their own independent car rental excess/damage/travel insurance from any insurance company of their choice. Where the rental company will charge costs as appropriate the renter may reclaim these costs via their individual insurance. A detailed receipt will be given if requested with these costs for the reclaim. You should always have in mind that even if you reduce the damage liability the security holding deposit is still needed, as there are insurance limitations.