Excess Liabilty and Reduction
15. Excess liability: An excess is an amount of money you are required to pay towards a claim:
a. If the rented vehicle is damaged in a non-public road or damaged by driver’s negligence e.g. damages occurred in a car park, reverse in to a wall or stationary object, crash into a tree etc. In these cases, the driver/renter becomes responsible with an excess liability from €100 up to €500 (refer to paragraph 8/d). The charges will be dependent on the actual extent of damages.
b. For damages occurred to the rented vehicle while driven on unpaved road/no tarmac/trail/off road. In these cases, the driver/renter is responsible with an excess liability from €100 up to €500 (refer to paragraph 19/c). The charges will be dependent on the actual extent of damages.
c. Any theft of/to the rented vehicle must be reported immediately to the police, the auto insurance company and to our company. Have in mind that our representative will need to inspect the vehicle before it is moved. The theft insurance included is to protect you from the financial burden of any theft. Failure to follow the reporting guidelines means that the insurance provided becomes invalid and the driver/renter will be held responsible with an excess liability from €100 up to €500 (refer to paragraph 8/g). The charges will be dependent on the actual extent of theft.
d. In the case that the rented vehicle is returned with damage not recorded on the vehicle condition diagram as given in print on the rental agreement on delivery, the driver/renter will be held responsible with an excess liability from €100 up to €500 (refer to paragraph 10+11+12). The charges will be dependent on the actual extent of damages.
Any damage not recorded on the vehicle condition diagram as given in print on delivery on the rental agreement is considered new damage and the driver/renter will be held liable. Most vehicle damages can be determined by a visual check over the body, interior, tools and accessories of the vehicle (refer to paragraph 12).
In the event of damage to the rented vehicle our company will select the repairer. The repairs can be completed only by a licensed and authorised repairer who will carry out quality repairs using only genuine parts. For minor damage that do not require the replacement of a part or a panel the repairer will use a variety of repair tools in order to reinstate the vehicle to its original contours. Repairs to the vehicle will be carried out in a way to minimise your costs taking into account availability of parts and repairer workload.
High customer service is crucial for our company and we are committed to providing the same level of service to each and every one of our customers therefore we are obliged to repair our vehicles when damaged to ensure customer safety and satisfaction.
16. Excess liability reduction: After various customer requests for an extra safety package our customers have now the option to reduce their excess liability in case of unexpected damages and automatically shift a part or full of their responsibility back to the rental company.
We have available 4 options for your excess reduction:
a. Reduce excess liability from €500 to €400 at an extra charge of €4 per day.
b. Reduce excess liability from €500 to €300 at an extra charge of €6 per day.
c. Reduce excess liability from €500 to €200 at an extra charge of €8 per day.
d. Reduce excess liability from €500 to €100 at an extra charge of €10 per day.
It's difficult to know what is going to happen during your holidays but there is certainly a value to enjoying peace of mind while traveling.
In actual fact when your excess liability is reduced it saves you from having to pay out the whole amount of a claim in case of unexpected damages that may occur without the rented vehicle being involved in an accident.
You can request your excess reduction on the 3rd step of your online booking (refer to paragraph 20/3).
You should have in mind that even if you reduce the excess liability the security holding deposit is still needed as there are insurance limitations (refer to paragraph 19).