Rental car delivery: We are able to deliver 24/7 all over Cyprus as long as you have booked your rental car in advance.
A) If we are delivering at Paphos or Larnaca airport our representative will be waiting for you outside the airport arrival hall holding the Elephant rent a car sign and escort you to your hire car.
B) If we are delivering at the hotel that you are staying at our representative will meet you at the hotel reception hall holding the Elephant rent a car sign and escort you to your hire car.
C) If we are delivering at your holiday villa/apartment our representative will meet you at the street address that you will provide to us on your car rental online booking.
Our car rental company provides hire cars without damage, however when unforeseen circumstances prevent this and a hire car is rented out with existing damage, this damage will be recorded either on the hire car condition diagram given in print on the car rental agreement or by photos taken from our representative on delivery in the customer presence.
The photos taken on delivery are to show the general condition of the rental car before the car rental period begins, which safeguards the customer firstly and the car rental company secondly. In this way the car rental company cannot claim any charges from the customer for any existing previous damages to the hire car.
These photos will be forwarded to the customer by email. When a customer signs up for a car rental, they should have all the facts at their fingertips with the exact condition of the hire car on delivery given by photos.
Our car rental company will not rent out rental cars with damage that in anyway causes the rental car unsafe to drive or unfit for its purpose. The driver/renter has the right to refuse to conclude the car rental agreement if the rental car is considered to be unsafe to drive.
Rental car return: The rental car must be returned in the same condition as provided on delivery. This means without any new damages and cleaned. Car wash cost is €10. If the rental car is returned out of hours the customer will still be responsible for the rental car until a member of staff inspects the hire car and ensures that is returned in its original condition as provided on delivery. Pictures will be taken showing the condition of the hire car on return.
Any damage not recorded on the delivery photos which have been forwarded by email to the customer on rental car delivery date will be considered as new damage to the hire car and the driver/renter will be held liable. New damages to the hire car can be verified by comparing the photos taken on rental car delivery date and the photos taken on rental car return date. The hire car condition photos with damages to the hire car will be forwarded to the customer by email before we proceed to any charges.
We also require that the hire car must be returned with a clean interior, normal wear and tear is expected. If the hire car interior is exceptionally dirty upon return or if there is damage to the car seats, car seat upholstery and carpets an additional charge for deep cleaning will be applied.